Shipping Policy

As ​we​ work with on-demand suppliers, we only produce items we get an order for, avoiding textile waste from overproduction. 

Each product you see in our catalog is made on-demand, which means once you place the order, we start working to get it to you. It generally takes 2-7 days to create and prepare the product for shipment.  Once your item has been shipped Moon Shadow Market cannot be held responsible for lost or stolen items.  It is solely the responsibility of the shipping service.

Moon Shadow Market shall not be held liable or responsible for:

  • Any lost, held or damaged packages during order delivery.
  • Any miss-delivery errors due to incorrect shipping information provided to Moon Shadow Market by the customer.
  • Any custom fees that will be incurred or for any delays due to custom security check.
  • Any delays that may occur due to local duties and taxes
  • Any orders held at customs, or the subsequent costs to release the items.

If your item is not delivered within a reasonable time frame, send us a message and we'll find the best solution for you.   

*If your order hasn't arrived within 30-business days of the date of original purchase, please contact us at:

Moonshadowmarket@outlook.com

Thank you for Shopping at Moon Shadow Market, LLC.  We appreciate your business.